10 tips for streamlining your ecommerce operations & payments


In this post, we share some tips aimed to streamline payment collections, cut costs, boost productivity, and select the appropriate software for multichannel sales and inventory management.

  1. Unified Commerce Platform:

    Utilise a platform that allows you to integrate all your sales channels (ecommerce store, Amazon, eBay, trade shows, farmer markets, and social media). This will provide a central hub for managing orders, tracking inventory in real-time, and analysing sales across all channels. Fena Business Toolkit is a great choice to bring all your sales channels under one platform.

  2. Inventory Management Software:

    Implement an efficient inventory management system, preferably cloud-based, that syncs in real-time with your sales channels. It should be able to track inventory levels, generate restock alerts, and provide useful analytics. Software solutions like fena Business Toolkit can help manage your inventory effectively.

  3. Automate Order Fulfilment:

    Consider using an Order Management System (OMS) that can automate many aspects of your dispatch process. This includes picking, packing, shipping, and returns, thereby increasing efficiency and reducing errors. Look for systems that integrate with major shipping carriers to provide real-time shipping rates and generate labels automatically.

  4. Streamlined Payment Processing:

    Use a payment gateway that integrates with all your sales channels. This should allow you to collect payments seamlessly, offering a range of payment options to customers. Fena payments are offered for free with Fena Business Toolkit subscription. 

  5. Expense Management:

    Use a software tool for managing business expenses to track and analyse costs. Tools like QuickBooks or Xero can provide valuable insights into your cost structure, helping identify areas where cuts can be made without sacrificing quality or service.

  6. Product Information Management (PIM):

    As a multichannel retailer, having consistent product information across all channels is crucial. A PIM tool can help you manage all your product information from a central place, thereby improving consistency and productivity. Fena Business Toolkit can help with this aspect too. 

  7. Outsourcing & Automation:

    Consider outsourcing non-core functions or automating repetitive tasks. Customer service, bookkeeping, and certain marketing functions can be effectively outsourced. Automation tools can handle tasks like email marketing, social media posting, and customer follow-ups.

  8. Enhance Supplier Relationships:

    Work closely with your suppliers to improve terms, negotiate bulk discounts, and ensure consistent supply. An effective Supplier Relationship Management (SRM) system can greatly enhance this process. Fena Business Toolkit has an entire section dedicated to supplier relationship management.

  9. Continuous Training:

    Regularly train your staff on best practices for inventory management, customer service, and other operational areas. This investment will increase productivity in the long term.

  10. Analytics & Reporting:

    Regularly review key performance indicators (KPIs) to monitor business health and inform strategic decisions. Utilise a comprehensive analytics tool that integrates with your sales and inventory platforms.

By implementing some of those suggestions, you should see a significant improvement in your operational efficiency, which will ultimately drive revenue growth. The ultimate goal is to create an excellent customer experience across all channels.