How can we help?
Got a question? Here’s where to find what you need.
Open Banking FAQ
What is Open Banking?
+
pen Banking is the secure way to give regulated Third Party Providers secure access to your financial information and . You can find out more at: www.openbanking.org.uk
What is a third party provider?
+
A Third Party Provider is a regulated organisation that can, with your consent, access your account information in order to help you manage it. fena is an authorised Third Party Provider and regulated by the Financial Conduct Authority.
Does Fena see my banking login details?
+
No. With Open Banking, your login details are safe, as you don’t share them with us. Fena will always direct you to your mobile banking app or your bank’s secure website which allows you to make a payment without sharing any of your details with us.
Is my payment secure?
+
Open Banking uses application programming interfaces (APIs) to allow the software at one company to access information from the software at another company.Unlike screen scraping, which is dependent on you sharing your login details with an app, APIs allow users to regulate the data they share, with whom and for how long without ever sharing password information.
Does fena can see my online bank login details?
+
No. With Open Banking, your login details are safe, as you don’t share them with us. fena will always direct you to your mobile banking app or your bank’s secure Open Banking website which allows you to make a payment without sharing any of your details with us.
What if Fena gets hacked?
+
fena doesn’t store any of your banking credentials. This means that your bank account cannot be breached at any time, even if our servers get compromised.
Merchants FAQ
How do I sign up for a merchant account?
+
Simply download the fena app from App Store and Google Play Store and follow the signup process on the app. Start with creating a new account with your email address. Then, fill in the details about your businesses. You can also register online on the fena Merchant Portal.
How do I take payments as a merchant?
+
Here is the quick guide on how to take payments via fena – How to take payments as a merchant.
How much does it cost to take payments via fena?
+
The fena transaction fees start from free up to the £500 worth of processed transactions per month .For bespoke APIs and integration, additional maintenance fees might apply. See our Pricing page for full details.
Consumers FAQ
What is a third party provider?
+
Here is the quick guide on how to make payments via fena – How to make payments via Faiz Pay.
Can’t find your answer above?
We want to answer all of your queries. Get in touch and we’ll get back to you as soon as we can. Email us on support@fena.co
get in touch